Services
SERVICE: Our goal is to offer you the highest possible level of customer service. We aspire to maintain a friendly, family-like atmosphere where the customers feel comfortable and informed during their repair process.You are always welcome to speak with the technician who is working on your vehicle and we enjoy answering your questions to help you understand more about your vehicle and the necessity for the recommend repair. We recognize the individual needs and circumstances of our customers and strive to find workable solutions that meet your personal situation whenever possible. In an era when real customer service often seems practically nonexistent, we always try to go the extra mile and deliver as much or more than you expect. The foundation of our success is built on customer satisfaction and our pledge is to never take your business for granted.
QUALITY: We are committed to maintaining and repairing your vehicle at the highest level. One of the primary reasons that we can accomplish this is by paying our technicians hourly and not on a commission basis. What does this mean to you as a customer? Commission based technicians are constrained by the need to perform servicing and repairs within a specified time period. This often leads to hasty, substandard repairs and overlooked problems. At Heckmann and Thiemann Motors, we believe that your vehicle deserves our full attention! Our technicians are free to dedicate their time and energy to properly diagnosing and repairing your vehicle, allowing for a greater attention to detail and a superior quality of repair. Additionally, we use the highest quality parts obtainable for your vehicle, usually original equipment manufacturer (OEM) or genuine parts when available. Although sometimes more expensive, original parts help ensure the integrity and longevity of repairs, saving you money in the long run. Our goal is to always repair your vehicle right the first time. Although perfection is not attainable, we pursue it diligently!
EXPERIENCE: Our staff has over 150 combined years of repair and service writing experience to draw from. We have an extensive knowledge of all of the vehicles that we service and each of our technicians have specific areas of expertise. Whether we are rebuilding an engine on your 356 Porsche, aligning your Subaru or diagnosing a drivability problem on your late model Volkswagen or Audi, you can be certain that we have the knowledge and experience to do the job correctly. After 41 years of business, we can truly state that we have the experience!
We invite you to experience the Heckmann and Thiemann difference!